At Kraftersart.com, we strive to ensure that our customers are completely satisfied with their purchases. This policy outlines the conditions and procedures for returns, exchanges, and refunds.

1. Return Policy

  • Eligibility: Returns are accepted only for defective, damaged, or incorrect items delivered. Items must be unused, in their original condition, and returned in the original packaging.
  • Timeline: Requests for returns must be initiated within 7 days of receiving the order.
  • Non-Returnable Items: Customized or personalized products and items marked “Final Sale” are not eligible for return.

2. Exchange Policy

  • Eligibility: Exchanges are allowed for defective or incorrect items received.
  • Procedure: Please contact our support team at krafterscustom@gmail.com or 9602818056 to request an exchange. Exchanges will be processed upon receipt of the original item.

3. Refund Policy

  • Eligibility: Refunds are processed for items that cannot be replaced or exchanged due to unavailability.
  • Process: Refunds will be issued to the original payment method used during checkout.
  • Timeline: Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.

4. Cancellation Policy

  • Pre-Shipment Cancellation: Orders can be canceled before shipment by contacting our support team.
  • Post-Shipment Cancellation: Once shipped, orders cannot be canceled but can be returned under the return policy.

5. Procedure for Returns, Exchanges, and Refunds

  1. Contact Support: Email us at krafterscustom@gmail.com. or call 9602818056 with your order details and issue.
  2. Approval: Our team will review your request and provide approval if eligible.
  3. Shipping: Approved returns or exchanges should be shipped. Customers are responsible for return shipping costs unless the error is on our part.
  4. Processing: Upon receipt of the item, we will process the return, exchange, or refund.

6. Exceptions

  • Damages During Transit: Please report damages caused during shipping within 48 hours of receipt, along with photographs.
  • Bank Delays: Refunds may take additional time depending on the bank or payment gateway policies.

7. Payment Gateway Refund Policy

Refunds for payments processed through Razorpay will comply with their refund policies. For any delays, contact our team or Razorpay support.

8. Contact Information

For queries regarding this policy, contact:

  • Email: krafterscustom@gmail.com
  • Phone: 9602818056