Frequently Asked Questions (FAQs)
1. About Kraftersart
Kraftersart is an online store that offers unique, handcrafted products made by talented artisans across India. Our collection includes bamboo products, rugs, furniture, home decor, and gifting options. We aim to preserve and promote traditional craftsmanship.
Kraftersart provides eco-friendly, authentic, and high-quality handmade products. Every item reflects the rich cultural heritage of India and is crafted with care to offer something truly special for your home or gifting needs.
Our products are handcrafted by skilled artisans from various regions of India. These artisans use traditional techniques passed down through generations, ensuring each piece is unique and meaningful.
Absolutely! We believe in connecting customers with the creators. Our website shares stories about our artisans, offering insights into their skills, traditions, and inspiring journeys.
2. Shopping & Payments
You can browse our extensive catalog, choose your desired products, and add them to your cart. Once you’re ready, proceed to checkout and complete your payment securely to place an order.
We accept a variety of payment methods, including credit/debit cards, UPI, net banking, and popular digital wallets. Our payment gateway ensures safe and hassle-free transactions.
Orders can be modified or canceled within 24 hours of placement. If you need assistance, contact our customer support team promptly, and we’ll be happy to help.
3. Shipping & Delivery
Yes, we offer free shipping on all orders, regardless of the product or order value. You can shop without worrying about additional delivery charges.
Orders are typically delivered within 5-7 business days for domestic locations. International shipping may take 10-15 business days, depending on the destination.
Yes, we ship to select countries worldwide. International delivery times and shipping charges vary based on your location, which will be confirmed during checkout.
Once your order is shipped, you’ll receive a tracking ID via email or SMS. Use this ID on our tracking page to monitor the status and location of your package.
If your order is delayed beyond the expected time frame, please contact our support team. We’ll promptly investigate and provide updates or resolutions.
4. Returns & Refunds
We accept returns within 7 days of delivery if the product is defective, damaged, or not as described. Ensure the item is unused and in its original packaging.
To initiate a return, email us at krafterscustom@gmail.comwith your order details and reason for return. We’ll guide you through the return process.
Yes, eligible returns qualify for a full refund, which will be processed once we receive and inspect the returned product. Refunds are credited to your original payment method.
Refunds typically take 7-10 business days to reflect in your account. You will receive an email confirmation once the refund is processed successfully.
Currently, we do not offer direct exchanges. If you wish to get a different product, you can return the item and place a new order for your preferred choice.
5. Product Details
es, every item on Kraftersart is crafted by hand using traditional techniques. Variations in color, texture, or design add to the charm and uniqueness of each piece.
Yes, customization is available for select products. Share your requirements with us, and our team will work with the artisans to create something special for you.
As all products are handmade, slight differences in design, size, or color may occur. These variations are a testament to the authenticity and craftsmanship of our items.
Keep your products away from moisture and direct sunlight. Use a soft, dry cloth for cleaning to maintain their beauty and durability over time.
Yes, we provide bulk and wholesale purchasing for businesses and special events. Contact us at krafterscustom@gmail.com for details on pricing and availability.